Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please review our return policy below:

Return Window

• You have 30 days from the date of delivery to initiate a return.
• Items must be in new, unused condition with all original packaging, tags, and accessories included.

Return Process

1. Contact Us: Please reach out to our customer service team at [ultramartworld@gmail.com] or call us at [(+01)-213-555-7890] to initiate the return process.
2. Provide Order Details: Include your order number and reason for return in your message.
3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions for returning your item.
4. Ship the Item: Return the item to the address provided by our team. Please make sure to use a trackable shipping service. We recommend purchasing shipping insurance for returns as we cannot guarantee the return item’s arrival without it.

Refunds

• Once we receive the returned item and it meets our return requirements, we will process your refund to the original payment method.
• Please allow 5-10 business days for the refund to appear on your account, depending on your payment method and bank processing times.

Non-Returnable Items

• Certain items are non-returnable, including but not limited to:
  
  • Gift cards
  • Personalized or custom items
  • Intimate apparel or swimwear (if opened)
  • Perishable goods (such as food or flowers)

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist you with a full replacement or refund.
• Please include clear photos of the damage or defect with your return request to expedite the process.

Exchanges

• At this time, we do not offer direct exchanges. If you would like a different size, color, or item, please return the original item and place a new order for the replacement.

Shipping Fees

• The return shipping cost is the responsibility of the customer, unless the item is defective or damaged.
• Original shipping fees are non-refundable unless the return is due to an error on our part.